Tuesday, April 22, 2008

24x7 Student Technical Support Now Available

We have just launched a new 24x7 technical support service for students in Vista courses. All students can now get technical support 24 hours a day, 7 days a week for their Vista course. The announcement below has been sent to all Spring students. The phone number is 1-888-800-9198.

This support service is also available to faculty for after-hours emergencies and access questions, however, Amy will continue to provide technical support for all of our faculty at profhelp@ccconline.org.

Please let your students know about this great new service.

Thanks once again, for all you do for our students!
John H Schmahl
Student Services


CCCOnline now offers 24x7 Technical Support for students and faculty who use Blackboard Vista. Students can get support via:

The specialists at the 24x7 Technical Support help desk are trained to assist users on a variety of topics including:

  • Configuring your computer to use Blackboard Vista
  • Logging into Blackboard Vista
  • Troubleshooting problems using your online course
  • Setting up your browser to support Blackboard Vista
  • Questions about how to use features in Blackboard Vista
  • Uploading and downloading assignments/email attachments.

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