Thursday, April 30, 2009

Help With Technical Course Issues - ProfHelp

Faculty -

In order to expedite your requests for technical assistance, please keep these points in mind.

1. Log in to the Faculty Gateway site at to access the ProfHelp form when requesting technical assistance.

Because we use this ticketing system to track technical issues, ProfHelp staff will only be able to provide technical assistance if your request is submitted via this form. Emailed help requests will be returned to you asking that you submit your request via the proper system.

2. Do not submit your requests to the 24x7 helpdesk; that helpdesk is designed to provide assistance to students, and your ticket will simply be re-routed to ProfHelp, thus delaying the process.


Donna Welschmeyer
Associate Academic Dean

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