Sunday, October 22, 2006

Vista is up, but upgrade abandoned

Dear Faculty,
The upgrade to App Pack and Svc Pack 1 was not progressing as planned, so the Blackboard engineering team rolled-back to our existing version of Vista. Service was restored about 10:30 p.m. Saturday evening. Below is an explanation from David Chatham. More information will be available during Monday's Elluminate meeting. Many thanks again for your patience.

Update: 11:11 p.m. Saturday, Oct 21
The roll-back version is in place. We have BB's attention if there are any issues tomorrow. I had a concluding talk with our technical support manager a few minutes ago. He pointed out that we fixed a couple of situations with the upload schedule and the over-sized section, which he believes has been a contributing factor. All said, we will get to see whether things work better or not. We don't have the bug fixes for now, so there is no way not to be disappointed in this weekend's activitiy.
On Monday, we start talks with support, hosting and development to see what our options are. We still may be able to add more nodes in the next few days, if that is warranted. We are due a hardware analysis. That could help performance. So, I ask you to test your courses when you can and let me know how your instructors are doing. Remember to use the information that Rhonda resent on Friday so that we can get both the replication of the error and the node information.

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