Wednesday, October 18, 2006

Vista still slow...

We wanted to let you know that we have a conference call today at 1:00 with Blackboard hosting. We also wanted to let you know that we have escalated the problems we are having to executive levels of Blackboard, and the president of Bb North America (Peter Segall) has assigned a VP of Client Support to be our point of escalation. He will be on our call today as well. We will update you again after the call -- but basically wanted you to know that we have escalated our situation beyond the Bb ticketing system. David's team and the hosting team are working very hard to solve the problems we are having with Vista.

The proposed solution will require some system downtime currently scheduled for Friday night beginning at 11:00 through aound 7:00 Saturday morning. We will let you know as soon as those times are confirmed.

Lisa and Rhonda

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