Monday, November 27, 2006

And a Note from John Schmahl, Director of Student Services

We hope the process for student ordering of textbooks using their financial aid that John describes below will be easier for everyone, even the students. :^)

As some of you may have heard, Linda Freund will be retiring at the end of November. We will miss her very much here at CCCOnline and wish her the very best in the future (and, of course, she is always welcome to come back anytime J).

With her retirement, we will be changing the way we process financial aid orders slightly. Where students in previous semesters used the Voucher, students wishing to use FA to purchase materials for their CCCOnline delivered courses for Spring will need to contact MBS directly at 1-800-325-3252 and identify themselves as taking a CCCOnline delivered course. MBS will take the order and place a “Hold” on it. Then, MBS will e-mail CCCOnline for confirmation of the student’s FA award (John, Roxanne and Randy will be receiving these e-mails and tracking them). CCCOnline will forward the request to the student’s home college who will verify the student’s FA award. Once verification is received, CCCOnline will contact MBS and they will contact the student and ship the materials.

Student’s who have questions about pending orders, or who need to make changes to their orders can simply contact MBS through the 800#. We hope this new process will improve the accuracy of orders by allowing student’s to contact the bookstore directly (taking CCCOnline out of that part of the loop should remove one step from the old process) but still ensure that only students with verified FA awards receive materials.

We will be advertising the 800# on our web site this Thursday, November 30. If you have any questions or concerns about this process, please feel free to contact me.

Thanks for your support!

John H Schmahl


Student Service


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